Return Policy

Returns/ Exchanges
We want to make sure YOU have the best online shopping experience with Red Door Boutique. We try to make returns as easy as possible. Our return policy is as follows: 
  • All returns are given in the form of an E-GIFT CERTIFICATE ONLY
  • All items must be postmarked within 14 days after confirmed delivery date
  • Merchandise must be in original condition: unworn, unwashed, with original tags attached
  • Items sent back that look worn, have deodorant or makeup stains, perfume or smoke smell, pet hair or have been washed will NOT be accepted. 
  • ALL clearance/ sale items are FINAL SALE
  • Jewelry can NOT be returned
  • We recommend tracking and insuring packages sent back for return. We are not responsible for any lost, stolen, or damaged packages.
  • Please allow 5-7 business days after item has been received for your return to be processed and an e-gift certificate distributed. 
  • Original shipping charges are non-refundable. 
  • Return shipping is non-refundable unless you received damaged or the wrong item(s). 
  • Red Door Boutique has the right to refuse an exchange based on the current condition of the item for return.
Mail online Returns to:
Red Door Boutique
73 Main Street
East Hampton, CT 06424
To begin the return process return please email 
Damaged/ Wrong Item(s)
  • If you receive a damaged item(s) they must be reported to within 3 days of confirmed delivery date. 
  • Please contact our customer service team by emailing immediately so we can send a replacement item and include a return shipping label for your damaged, defective, or wrong item(s). 
  • We will happily send out a replacement of your original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund of the original item in the form of an e- gift certificate .

Undeliverable Packages

Packages that have been returned to us as "undeliverable" are subject to re-shipping at the buyer's expense. The initial shipping charges are non-refundable. 

Online Gift Certificates

  • E- Gift Certificates can only be used online at our website
  • E-Gift Certificates never expire and should be treated like cash
  • Any purchase amounts that exceed the value of the e-gift certificate will require an additional method of payment for the remaining balance. 









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